Shipping policy

At SharpDrapeLab, we aim to make the path from checkout to delivery straightforward and transparent.

Whether your order contains a set of coasters for a dining table, a tablecloth intended to refresh a room, or a cup holder designed to keep beverages organized, this Shipping Policy explains the applicable shipping charges and delivery expectations.

4.1 Shipping Charges

Our standard shipping structure is:

Merchandise Order Value Shipping Charge
$10.00 or more FREE
Less than $10.00 $5.99

The applicable shipping charge will generally be calculated based on the merchandise subtotal before applicable taxes and other charges unless the checkout page states otherwise.

4.2 Order Processing

Orders generally require approximately:

1–3 business days for processing.

Processing includes activities such as:

  • payment confirmation;
  • order review;
  • inventory preparation;
  • picking merchandise;
  • packaging;
  • shipping-label preparation; and
  • transfer to the applicable carrier.

Processing time may be longer during:

  • holidays;
  • promotional periods;
  • unusually high order volumes;
  • inventory reconciliation;
  • severe weather;
  • carrier disruptions; or
  • other circumstances beyond reasonable operational control.

4.3 Estimated Transit Time

After dispatch, standard transit is generally estimated at:

5–10 business days.

Accordingly, customers should generally allow approximately:

1–3 business days for processing plus 5–10 business days for transit.

These are estimates rather than guaranteed delivery dates.

4.4 Tracking

Where tracking is available, tracking information may be provided after dispatch.

Tracking information may not immediately show movement after the label is created.

Customers should allow reasonable time for the carrier to receive, scan, and process the package.

4.5 Shipping Address Accuracy

Customers are responsible for entering an accurate delivery address.

This includes:

  • street number;
  • street name;
  • apartment or unit number;
  • city;
  • state;
  • ZIP code; and
  • other required delivery information.

We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer.

If an address error is discovered immediately after ordering, contact:

[email protected]

We will attempt to assist, but changes cannot be guaranteed after fulfillment has begun.

4.6 Delivery Delays

Delivery may be affected by:

  • severe weather;
  • holidays;
  • carrier congestion;
  • transportation interruptions;
  • staffing issues;
  • regional emergencies;
  • address problems;
  • technical carrier issues;
  • unusually high parcel volume; or
  • other circumstances outside our reasonable control.

A delay does not necessarily mean a package is lost.

4.7 Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, customers should first:

  1. Check the delivery location;
  2. Check around entrances and other safe delivery areas;
  3. Ask household members;
  4. Check with building management where applicable;
  5. Check with neighbors where appropriate; and
  6. Review the carrier's delivery information.

If the package remains missing, contact us at:

[email protected]

Please provide your order number and tracking information.

4.8 Damaged Shipments

If a package arrives visibly damaged, customers should photograph:

  • the outside of the package;
  • shipping label;
  • damaged packaging;
  • product condition; and
  • any broken or affected components.

Please contact us promptly.

This documentation may help distinguish transportation damage from damage occurring after delivery.

4.9 Incorrect Merchandise

If the wrong product arrives, do not wash, alter, install, or materially use it before contacting us.

Please provide:

  • order number;
  • product received;
  • product ordered;
  • photographs; and
  • description of the discrepancy.

We will review the matter and provide appropriate instructions.

4.10 Multiple Packages

Orders containing multiple products may, where operationally necessary, be shipped in separate packages.

Customers may therefore receive:

  • different products at different times;
  • separate tracking numbers; or
  • multiple delivery notifications.

4.11 Shipping Restrictions

Shipping availability may depend upon destination, carrier availability, product characteristics, or other operational considerations.

If a particular destination cannot be served, the restriction may be displayed during checkout or communicated before fulfillment.

4.12 Returns and Shipping

Shipping charges associated with returns are governed by the Return and Refund Policy.

Customers should not assume that return shipping is free for every type of return.

Voluntary returns generally require the customer to bear the applicable return shipping cost, while confirmed fulfillment errors or qualifying defects may be handled differently.

4.13 Contact Regarding Shipping

For shipping questions, email:

[email protected]

Suggested subject:

Shipping Inquiry – [Order Number]