Refund policy
At SharpDrapeLab, we believe that the smallest details can transform a dining or entertaining space. A carefully selected tablecloth can give an ordinary table a finished appearance, a coaster can help protect a surface while complementing the surrounding décor, and a practical cup holder can bring convenience and organization to everyday use.
Because these products are intended for use around dining, beverage, and household environments, their condition can be affected by moisture, food, stains, laundering, washing, installation, handling, and ordinary household use. This Return and Refund Policy establishes the procedures for requesting a return and explains when a refund, replacement, or other resolution may be available.
1.1 Standard Return Period
Unless a product listing expressly provides different terms, eligible purchases may be returned within 30 calendar days after delivery.
The return period begins on the date the applicable carrier records the order as delivered.
Customers are encouraged to inspect their products promptly after delivery. If an item arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as possible rather than waiting until the end of the standard return period.
A return request submitted outside the applicable return period may be declined unless a different resolution is required by applicable law or the circumstances warrant an exception.
1.2 General Conditions for Returns
To qualify for a standard return, merchandise should generally be returned:
- unused or only minimally handled for inspection;
- in substantially the condition in which it was received;
- free from stains, food residue, beverage residue, smoke odor, pet hair, or other signs of household use;
- free from washing, laundering, ironing, bleaching, or chemical treatment;
- without unauthorized alterations;
- with applicable packaging, labels, inserts, accessories, or components where reasonably available; and
- adequately protected against damage during return shipment.
Products that have been materially used may not qualify for a change-of-mind return.
1.3 Product-Specific Return Requirements
Because SharpDrapeLab sells several types of home and dining accessories, the condition of each product may be evaluated according to its intended use.
Coasters
Coasters intended to protect tables, desks, counters, or other surfaces should be returned without:
- beverage stains;
- food residue;
- water damage;
- discoloration caused by use;
- scratches or abrasions caused by customer handling; or
- other visible signs of repeated use.
A coaster that has been used with beverages and subsequently returned may be considered used merchandise.
Tablecloths
Tablecloths should be inspected for size, color, design, and suitability before being used.
A tablecloth intended for return should not have been:
- washed;
- dried;
- ironed;
- stained;
- exposed to food or beverages;
- cut or altered;
- hemmed;
- permanently modified; or
- otherwise used in a manner that makes it unsuitable for resale.
Customers should inspect dimensions and product information before placing the tablecloth on a dining table for an event or meal.
Cup Holders
Cup holders should be returned without:
- beverage residue;
- food contamination;
- stains;
- adhesive residue;
- mounting marks;
- broken components;
- unauthorized modifications; or
- other signs of installation or regular use.
If a particular cup-holder product includes mounting or attachment components, customers should review the product instructions before installation.
1.4 Damaged or Defective Merchandise
If an item arrives damaged or appears to have a defect that existed when received, please contact us promptly.
We recommend reporting such issues within 7 calendar days after delivery.
Please email:
with:
- Order number;
- Customer name;
- Product name;
- Description of the problem;
- Photographs of the product;
- Photographs of the packaging if shipping damage is suspected; and
- Any other information reasonably necessary to evaluate the claim.
Photographs are especially helpful for determining whether damage occurred before or after delivery.
1.5 Wrong or Missing Items
If you receive a product that does not match your order, please contact us before using or altering the merchandise.
Examples include:
- receiving a different tablecloth design;
- receiving an incorrect quantity;
- receiving a different coaster style;
- receiving the wrong cup-holder product; or
- discovering that an expected item is missing from the shipment.
We will review the order information and provide appropriate instructions.
1.6 Change-of-Mind Returns
A customer may request a return because the product is no longer wanted, does not match the customer's décor, is not the preferred size or appearance, or was purchased in error.
Such returns are generally subject to the standard return requirements.
For example, a tablecloth that is the correct product but is simply not the customer's preferred color would generally be treated as a preference-based return rather than a defective-product claim.
1.7 Items Damaged Through Use
Damage or deterioration caused by ordinary use, improper care, accidents, or environmental exposure is generally not considered a manufacturing defect.
Examples may include:
- permanent food stains;
- wine or beverage stains;
- discoloration caused by cleaning chemicals;
- damage caused by bleach;
- fabric damage caused by excessive heat;
- tearing caused by pulling or snagging;
- cuts caused by sharp objects;
- deformation caused by inappropriate storage;
- cracks caused by impact;
- damage caused by excessive weight;
- damage caused by improper mounting; or
- other conditions occurring after delivery through customer use.
1.8 Washing and Cleaning
Customers should review any care instructions associated with the applicable product before washing or cleaning it.
For return purposes, customers should not wash, bleach, chemically treat, iron, dry-clean, or otherwise alter merchandise before deciding whether to return it.
A product that has been washed or chemically treated may be considered used or altered and may not qualify for a standard return.
1.9 Return Authorization
To initiate a return, contact:
Suggested subject:
Return Request – [Order Number]
Please include the reason for the return and relevant photographs where appropriate.
We may provide return instructions before the product is sent back.
Customers should not assume that mailing merchandise to the business address without sufficient order information will automatically complete the return process.
1.10 Return Shipping Costs
For a voluntary return caused by:
- change of mind;
- incorrect personal preference;
- ordering the wrong size;
- selecting an unwanted color or design;
- no longer needing the product; or
- similar reasons unrelated to an error or defect,
the customer is generally responsible for return shipping costs.
If an item is confirmed to have arrived defective, damaged, materially incorrect, or was shipped incorrectly by us, we may provide reasonable return instructions and may cover reasonable return shipping costs where appropriate.
1.11 Inspection of Returned Merchandise
Returned merchandise may be inspected after arrival.
The inspection may consider:
- condition;
- cleanliness;
- signs of use;
- stains;
- washing;
- alterations;
- missing components;
- damage occurring during return transportation; and
- consistency with the stated reason for return.
Inspection is intended to determine whether the merchandise qualifies for the requested resolution.
1.12 Refund Processing
Once an eligible return has been received and reviewed, an approved refund will generally be initiated within 5–10 business days.
After the refund is initiated, the customer's financial institution or payment provider may require additional time before the funds appear in the account.
SharpDrapeLab does not control the processing schedule of a customer's bank, card issuer, or payment provider.
1.13 Original Shipping Charges
For voluntary returns, original shipping charges, if any, may not be refundable unless otherwise required by applicable law.
For orders that qualified for free shipping, refund treatment may depend upon the reason for the return and applicable circumstances.
Where a return is caused by a confirmed fulfillment error or qualifying defect, any applicable shipping adjustment will be considered in accordance with the circumstances and applicable law.
1.14 Exchanges
Customers may request an exchange where appropriate.
Exchanges depend on:
- inventory availability;
- condition of returned merchandise;
- eligibility for return;
- requested replacement product; and
- any applicable difference in price.
If the desired replacement is unavailable, a refund or another reasonable resolution may be offered.
1.15 Order Cancellation
If you need to cancel an order, contact:
as soon as possible.
Cancellation requests cannot always be guaranteed after an order has entered processing, packaging, or shipment.
If the order has already been dispatched, the customer may need to use the applicable return procedure.
1.16 Refused, Abusive, or Fraudulent Returns
We may investigate return activity that appears fraudulent, abusive, or inconsistent with ordinary retail use.
This may include:
- repeated returns of heavily used merchandise;
- intentional damage;
- substitution of unrelated merchandise;
- false damage claims;
- repeated false non-delivery claims;
- fraudulent tracking information; or
- other conduct reasonably suggesting misuse of the return system.
This provision does not limit rights or remedies that cannot legally be restricted.
1.17 Consumer Rights
Nothing in this Return and Refund Policy is intended to remove or restrict any consumer right or remedy that applicable Florida or federal law does not permit a business to waive.
SharpDrapeLab intends to administer its return practices consistently with applicable consumer-protection requirements.